Return & Refund Policy

1. Eligibility for Returns and Refunds

Customers have 14 calendar days from the date of delivery to request a return. Eligible items include:

  • Products with factory defects or damage caused during shipping

  • Slightly used or tried-on items that remain in excellent condition

Items not eligible for refund or return:

  • Gloves or protective equipment used extensively, drenched in sweat, or damaged during training

  • Products showing improper care or accidental damage

  • Items returned without the original packaging, labels, or accessories

All returned products are inspected thoroughly by CavCaz before a refund or exchange is issued. This inspection ensures the product meets our high-quality standards and protects against hygiene risks, particularly for gloves and protective gear.

2. How to Return Items

Customers can return products either in Tbilisi or from regional areas:

A. Tbilisi Returns:

  • Deliver the product directly to CavCaz storage: 44 Jinvali Street, Tbilisi

  • Bring your Shopify order ID or confirmation email

  • Ensure the product is in returnable condition according to the guidelines above

  • CavCaz staff will inspect the item on-site and confirm eligibility

B. Regional Returns:

  • Ship the product via postal service or courier to CavCaz

  • Include your Shopify order ID, contact information, and reason for return

  • Customers are responsible for return shipping costs unless the item is defective

  • Using trackable shipping is strongly recommended to prevent lost packages

Before initiating a return, customers are encouraged to contact CavCaz support to confirm eligibility and receive detailed instructions:

3. Inspection Process

Every returned item undergoes a careful evaluation:

  • Confirm the item is not excessively used or damaged

  • Verify the item matches the original order and packaging

  • Identify any factory defects for exchange or full refund

Items failing inspection due to improper use or damage may be refused and returned to the customer at their expense.

4. Refund Process

Once a returned item passes inspection:

  • Approved refunds are processed within 7–10 business days

  • Refunds are issued to the original payment method used during checkout

  • Partial refunds may apply if the item shows slight damage not covered under factory defects

Important Notes:

  • Regional customers must cover return shipping for non-defective items

  • Free shipping promotions are non-refundable if the order does not meet return criteria

  • Refund eligibility depends on compliance with hygiene and safety standards

5. Exchanges & Factory Defects

CavCaz prioritizes quality control, but rare manufacturing defects may occur.

  • Customers should contact support immediately with photos and order ID if a defect is suspected

  • Options include replacement of the same product or a full refund

  • Tbilisi exchanges are usually completed same-day, while regional exchanges follow Trackings.ge delivery schedules

Hygiene & Safety:

  • Gloves, headgear, and other protective equipment are non-returnable if used improperly

  • Products must not be drenched in sweat, excessively worn, or damaged during training

This policy ensures the safety and hygiene of all customers while maintaining CavCaz’s high standards.

6. Customer Responsibilities

To facilitate a smooth return or refund:

  • Provide accurate contact and order details

  • Follow instructions for packaging and delivery of returns

  • Respond promptly to CavCaz staff for inspection or clarification

7. Contact Information for Returns & Refunds

For assistance with returns, refunds, or exchanges, contact CavCaz directly:

Our team is committed to professional, fair, and transparent service, ensuring every return, refund, or exchange is handled promptly and according to policy.